Publications

Importance and advantage of scientific research coupled with timely, adequate and authentic information for the realization of citizens’ rights cannot be overstated. Dissemination of objective information and scientific research is a vital key to empowerment.

In view of the need for independent research and information on issues and concerns, which have strong bearing on citizens’ rights with respect to both market and governance, the Research and Publications Unit of Consumer Rights Commission of Pakistan (CRCP) undertakes research from multi-disciplinary perspective. It undertakes policy research and surveys in order to have an in-depth understanding of consumer problems and grievances both in the context of public services and markets. This research feeds into other program areas of CRCP including Governance and Legislative Affairs and Advocacy and Awareness.

CRCP believes that its advocacy, lobbying, training and awareness-raising activities and efforts can further be firmed up by publishing the research conducted in various sectors and its utilization by public representatives, legislators, the policy community, government institutions, civil society, and individuals. With this in view, CRCP has undertaken research on a variety of issues and come up with a number of publications ranging from model laws on Consumer Protection and Freedom of Information to training manuals. A brief overview of the publications of CRCP is here under.


Comparison of Local Government Acts in Pakistan: A Consumer Perspective

Rights of citizens as consumers of essential services are protected by the local government laws in Pakistan. CRCP, under its agenda to promote interests and rights of citizens, has developed a matrix to give a basic understanding of the common and distinguishing features of LG laws with respect to different subjects. It is expected that informed citizens will strive better to secure their rights in the legal space provided by the state.

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Proactive Disclosure by the Public Bodies of Punjab

CRCP has been actively campaigning for Freedom of Information / RTI laws and their implementation in the country for the past 17 years. This brief presents review of proactive disclosure by 80 public bodies (including provincial Departments along with a few of their allied organizations, autonomous bodies, and public sector companies) of Punjab.

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CRCP Audit Report 2016

The financial statements of the CRCP have been audited which comprise the balance sheet as at June 30, 2016, and the income and expenditure account, statement of changes in net assets and the statement of cash flows for the year.

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CRCP Annual Activity Report 2015-16

CRCP is a rights-based initiative registered under the Trust Act, 1882. Established in 1998, CRCP is an independent, non-partisan and not-for-profit organization. It largely works through local fundraising and engaging volunteers. It is not supported by any industry or commercial sector. It is the first national consumer organization in the country that approaches the issue of consumer protection in comprehensive and holistic terms.

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Police Reforms (New Legal Framework and Issues in Implementation)

During December 2004 and January 2005, Consumer Rights Commission of Pakistan CRCP), with the support of Asian Development Bank (ADB), organized 5 multistakeholder public forums on “Police Reforms: New Legal Framework and Issues in Implementation” in Islamabad and 4 provincial capitals.

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Training Module Police Reforms

This Awareness-Raising Training Module has been prepared under Batch-3: Community Empowerment/Awareness, Access to Justice Program (AJP), which is being executed by the Ministry of Law, Justice and Human Rights (MoL), Government of Pakistan. The technical support for its preparation has been provided by the MoL’s consulting firm for Batch-3, Consumer Rights Commission of Pakistan (CRCP).

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The Process of Federal Budget Making

This booklet is a mean of having insight in the process of federal budget making. It consists of three parts. The first part deals with the budget development which include budget call circular (BCC), preparation of budget estimates, annual development plan, resource estimation, revised estimates, revised budget proposals, public participation and submission of budget proposal to the Cabinet. The second part reflects upon the proceedings that take place on the floor of the houses (National Assembly and Senate) while the third part is concerned with budget disbursement.

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The Process of Law Making

The Freedom of Information Ordinance 2002 provides Pakistani citizens and civil society groups an opportunity to ensure greater oversight of governmental functioning and enhancing the transparency and accountability in governance. The stated purpose of the Ordinance is to “provide for transparency and freedom of information to ensure that citizens have improved access to public records and … make the Federal Government more accountable to its citizens”.

CRCP has effectively used the Ordinance to obtain information from several public bodies. This manual contains information on various aspects of the Ordinance and how Pakistani citizens can use it to access information and records held by government bodies as stipulated in the Ordinance Rules notified in June 2004.

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How to Access Information under Freedom of Information Ordinance 2002View/Download

The Freedom of Information Ordinance 2002 provides Pakistani citizens and civil society groups an opportunity to ensure greater oversight of governmental functioning and enhancing the transparency and accountability in governance. The stated purpose of the Ordinance is to “provide for transparency and freedom of information to ensure that citizens have improved access to public records and … make the Federal Government more accountable to its citizens”.

CRCP has effectively used the Ordinance to obtain information from several public bodies. This manual contains information on various aspects of the Ordinance and how Pakistani citizens can use it to access information and records held by government bodies as stipulated in the Ordinance Rules notified in June 2004.

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Accessing Information under the Freedom of Information Ordinance, 2002

Through the promulgation of the freedom of Information Ordinance, Pakistan became the first country in South Asia to recognize citizens’ right to access information held by public entities. Despite its limitations in terms of a large number of exemptions and a week implementation mechanism, the ordinance provides a legal basis for citizen and citizen groups to assert their right to access information and to engage public entities on improving public services delivery and promote accountability of government department. The ordinance has been in force since October 2002 and outlined procedures to be used by citizens and citizen groups to access information and records held by federal public entities. The Consumer Rights Commission of Pakistan (CRCP) and Centre for Civic Education (CCE) have effectively used the Ordinance to obtain information from several public bodies.

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Consumer Financing in Pakistan: Issues, Challenges and Way Forward

The banking sector in Pakistan has witnessed unprecedented growth after 2001 because of the excess in the
liquidity of banks due to high inflow of remittances, low interest rate and product innovation in consumer financing. To present an objective and fair mapping of public concerns and regulatory weaknesses related to consumer financing in Pakistan, Consumer Rights Commission of Pakistan (CRCP) and The Asia Foundation have jointly launched a research report entitled “Consumer Financing in Pakistan: Issues, Challenges and Way Forward”. The study is one-of-its kind and provides evidence based proposals for designing and implementing strategic and practical interventions to strengthen the regulatory mechanism for strengthening the consumer financing sector in Pakistan.

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National Gas Governance in Pakistan

Consumer Rights Commission of Pakistan (CRCP) in collaboraon with Citizens Voice Project (CVP), USAID undertook the Natural Gas Governance Initiative (NGGI) in Pakistan. The initiative analyzed the governance of gas sector in Pakistan with the lens of four principles of good governance i.e. Transparency, Participation, Accountability and Capacity.

Policy process, regulatory process,environmental and social concerns, and the role of CSOs and donors were analyzed during the course of this study.

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From FOI to RTI: Some Lessons and Insights

CRCP Participated in two days event on “Promoting People's Right to Information Achievements and Challenges” held by CHRI in Maldives for South Asian Regional Advocates and Practitioners on RTI. Mr. Wasim Hashmi from CRCP attended the event. On the occasion CRCP Presented an issue paper titled “From FOI to RTI: Some lessons and Insights”. The paper provided a comprehensive account of FOI legislation in Pakistan from 1990 till 2013 when two landmark legislations were enacted in two provinces, Khyber Pakhtunkhwa and Punjab.

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A Review of Annual Reports: Exploring Transparency in Pakistan

Publication of annual report/year book and placement of the same on websites by the respective public bodies is recognition of the citizens' Right to Information (RTI) in the country. In this backdrop, Consumer Rights Commission of Pakistan (CRCP) conducted a preliminary research study focusing broadly on the following two aspects:

  • Desk analysis/review of availability of annual reports/year books and information related to FOI/RTI laws on websites of government ministries/divisions/departments.
  • Content analysis of the annual reports/year books for year 2012-13 as per key features of international best practices.

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MAAPAY Model: Parental Voice for Quality Education

Consumer Rights Commission of Pakistan (CRCP) introduced an innovative model to fill the institutional vacuum in public education sector of Punjab - called the “Maapay Model”. The model establishes a common ground to aggregate the voices of parents and communities at tehsil and district levels in the form of Tehsil School Councils (TSCs) and District School Councils (DSCs), respectively. The Model focuses on fostering an institutional mechanism through which the interests of parents and communities converge at a point which is closer to decision-makers than what is possible through an individual school council. It also involves building the capacity of parent members of TSCs and DSCs, and creating a vertical feedback system by establishing linkages between district education management and members of TSCs and DSCs.

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Automobile Safety in Pakistan

Safe vehicles and road safety is still considered as an alien concept in Pakistan. There is a general state of apathy at all levels towards safe vehicles despite the fact that it affects every one of us. Improving vehicle safety is a key strategy used in addressing international and national road casualty reduction targets and in achieving a safer road traffic system. Pakistan presents a dismal picture as far as auto safety is concerned. We not only lack policy declaration from the incumbent government, our legislations are old and further down, the implementation of the existing mechanisms are completely absent and dysfunctional.

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